Good to know
Everything guests usually ask before they book. Can't find it? Get in touch.
Arriving and leaving
What time can we check in and out?
Check-in is from 4pm and check-out is by 10am. That gives us time to clean properly between every stay. If nobody arrives the day you leave, a 1pm late check-out is available as an extra.
How do we get the keys?
Each cottage has a key safe by the door. We send the code, directions and a short arrival guide by email about a week before you travel. We live on site, so we're happy to say hello and show you round, or leave you to settle in.
Which days can we arrive?
In low season you can arrive any day (minimum 3 nights). In mid season we have Monday and Friday changeovers (minimum 3 nights). In the summer holidays stays run Saturday to Saturday. Over Christmas and New Year the minimum stay is 4 nights. The calendar on each cottage page only lets you pick dates that work.
Pets
Are dogs allowed?
Keeper's Cottage welcomes one dog and The Old Granary up to two, at £25 per dog per stay. The Hayloft is pet-free for guests with allergies. Assistance dogs are welcome in every cottage, free of charge.
Can we leave our dog in the cottage?
Please don't leave dogs alone in the cottage. If you'd like a day out somewhere dogs can't go, ask us for local dog-sitters.
The hot tub
Which cottage has a hot tub?
The Old Granary has a private hot tub in its enclosed garden. It isn't shared with anyone.
How is the hot tub kept clean?
It's drained, cleaned and refilled with fresh water before every stay, and we check the water balance daily.
What are the hot tub rules?
Shower before you get in, no glass in or around the tub, no children under 8, under-16s supervised by an adult at all times, and the lid on when it's not in use. It's available until 11pm.
Cleaning, linen and towels
Is there a cleaning fee?
Yes, and it's shown up front in every price: £45 for The Hayloft, £55 for Keeper's Cottage and £75 for The Old Granary. It covers a proper clean, fresh linen and the hot tub refill.
Are bed linen and towels included?
Yes. Beds are made up for your arrival, and we provide bath towels, hand towels, tea towels and, at The Hayloft, robes. Please bring your own beach or swimming towels for the hot tub.
Do we need to clean before we leave?
No deep clean needed. Please empty the dishwasher, take rubbish and recycling to the bins in the yard, and leave the cottage as tidy as you found it.
Families and accessibility
Do you have cots and high chairs?
Yes, a travel cot and high chair are free on request at Keeper's Cottage and The Old Granary. Babies in a cot don't count towards the number of guests. The Hayloft is adults only.
Is any cottage suitable for guests who can't manage stairs?
The Old Granary has level access and a ground-floor king-size bedroom with a wet room and grab rails. The Hayloft is up 14 stone steps, and Keeper's Cottage has its bedrooms up a steep staircase. Call us to talk through your needs; we're happy to send photos and measurements.
Getting around
Is there EV charging?
There's a 7kW charger at Keeper's Cottage that any guest can book as an extra, charged at cost (£10 a night).
Is there parking?
Yes, free private parking at every cottage: 1 space at The Hayloft, 2 at Keeper's Cottage and 3 at The Old Granary.
What's the wifi and phone signal like?
All three cottages have fibre broadband, usually around 60 Mbps. Mobile signal is patchy indoors, as it often is near the forest, so wifi calling is handy.
Paying and cancelling
How does paying work?
You can pay a 25% deposit to secure your dates and the balance 6 weeks before you arrive, or pay in full when you book. If you book within 6 weeks of arrival, it's paid in full at the time.
What is your cancellation policy?
Cancel 6 weeks or more before arrival and we'll refund everything you've paid. Inside 6 weeks, we'll refund in full if we can re-let your dates. And we're always happy to move your stay to other dates once, free of charge. We recommend holiday insurance.
Why is it cheaper to book direct?
When you book through a booking platform, fees are usually added for guests and commission is taken from owners. Booking direct means none of that, so we can offer our best price here and you can talk to us about anything you need.
House rules for every cottage
- Check-in from 4pm, check-out by 10am
- No smoking or vaping inside
- No parties or events
- Dogs only where stated, never left alone in the cottage
- Please respect quiet after 11pm: sound carries in the forest